Summary

The ability to stay focused, adjust priorities and manage time wisely in a fast-paced environment; has eye for detail, think ahead and work in a dynamic, sales force environment; confident in both oral and written communication, detail-oriented, exceptional organizational and telephone skills, resourceful and efficient; possess strong interpersonal, communication, organization and follow-through skills. Solid computer skills with Microsoft Office applications: Excel, Outlook and Word. This is a remote position.

Key Responsibilities

• Provide outstanding written and oral communication with existing customers and sales reps to increase sales of products
• Provide support for existing retailers, e-tailers and consumers
• Efficiently and accurately process large quantities of orders from various sources with high level of attention to detail
• Process and respond to customer emails with best-in-class customer service
• Utilize the internet as a resource to assist in customer service and to maintain consistent messaging
• Access the order entry system to provide customers with accurate and relevant information while promoting a positive brand image.
• Access systems, such as SAP and others, to perform needed tasks and to help with improving systems performance
• Update promotional discount forms to keep system up to date
• Access EDI platform to process orders, invoices, acknowledgements and ASNs along with helping to resolve any MAP failures
• Collaborates across different teams: Sales, Analytics, Warehouse, etc. to resolve issues and stays up to date on new process and with any systems updates
• Amazon product & seller review management including documentation of negative feedback and passing along to responsible team members
• Amazon inventory processes, such as unfillable inventory ticketing on Seller Central, inbound shipment issues, managing chargebacks disputes for Vendor
• Central, A-Z / Safe-T Claims on Seller Central, Invoicing within Seller/Vendor Central
• Sets up new accounts in system, closely following the outlined process
• Perform tasks to improves systems, such as creating change requests to make system enhancements and fixes

Experience

• Associate's degree preferred
• At least 3 years' experience in a Customer Service role.
• Handling Amazon and E-tail customer reviews and other necessary functions experience preferred Previous
• Exceptional interpersonal and communication skills, both verbally and in writing
• Ability to handle multiple tasks
• Ability to process product and policy knowledge after in–house training
• Excellent organization and problem solving skills
• Courteous and calm demeanor
• Familiar with standard concepts, practices and procedures within natural products industry is a plus
• Previous sales, retail or customer service experience
• Strong computer and data entry skills
• Experience with SAP is preferred
• Consumer Package Goods experience preferred

Skills

In addition to extensive experience in customer service/sales, the candidate should be enthusiastic, creative, and high-energy, should work well in a team-oriented environment and be an effective and clear communicator. Ability to work remotely and still stay highly focused.

Compensation and Benefits

• Competitive salary, commensurate with experience
• Excellent company benefits including medical, dental, vision, life, disability & 401(k)