Summary

The ability to stay focused, adjust priorities and manage time wisely in a fast-paced environment; has eye for detail, think ahead and work in a dynamic, sales force environment; confident in both oral and written communication, detail-oriented, exceptional organizational and telephone skills, resourceful and efficient; possess strong interpersonal, communication, organization and follow-through skills. Solid computer skills with Microsoft Office applications: Excel, Outlook and Word. This is a remote position.

Key
Responsibilities

• Provide outstanding written and oral communication with existing customers and sales reps to increase sales of products
• Heavy priority on the EDI platform to process orders, invoices, acknowledgements and ASNs along with helping to resolve any MAP failures
• Provide support for existing retailers, e-tailers and consumers
• Efficiently and accurately process large quantities of orders from various sources with high level of attention to detail
• Process and respond to customer emails with best-in-class customer service
• Process returns within system in a timely manner and accurately records reasons for returns
• Utilize the internet as a resource to assist in customer service and to maintain consistent messaging
• Access the order entry system to provide customers with accurate and relevant information while promoting a positive brand image.
• Access systems, such as SAP and others, to perform needed tasks and to help with improving systems performance
• Update promotional discount forms and pricing within SAP to keep system up to date
• Collaborates across different teams: Sales, Analytics, Warehouse, etc. to resolve issues and stays up to date on new process and with any systems updates
• Amazon product & seller review management including documentation of negative feedback and passing along to responsible team members
• Amazon inventory processes, such as unfillable inventory ticketing on Seller Central, inbound shipment issues, managing chargebacks disputes for Vendor Central, A-Z / Safe-T Claims on Seller Central, Invoicing within Seller/Vendor Central
• Sets up new accounts in system, closely following the outlined process
• Maintains the product list for new and existing items within the Scan Genius and Orderdog portal
• Provides backup for other members of the Sales Support department as required.

Experience

• Associate’s degree preferred
• At least 3 years’ experience in a Customer Service role.
• Handling Amazon and E-tail customer reviews and other necessary functions experience preferred
• Exceptional interpersonal and communication skills, both verbally and in writing
• Ability to handle multiple tasks
• Ability to process product and policy knowledge after in–house training
• Excellent organization and problem solving skills
• Courteous and calm demeanor
• Familiar with standard concepts, practices and procedures within natural products industry is a plus
• Previous sales, retail or customer service experience
• Strong computer and data entry skills
• Experience with SAP is preferred
• Consumer Package Goods experience preferred

Skills

• In addition to extensive experience in customer service/sales, the candidate should be enthusiastic, creative, and high-energy, should work well in a team-oriented environment and be an effective and clear communicator. Ability to work remotely and still stay highly focused.

Compensation and
Benefits

• Competitive base salary and bonus, commensurate with experience
• Company benefits including medical, dental, vision, life, disability & 401(k)

About Himalaya
Herbal Healthcare

You, Himalaya, and the Seeds of Wellness

Himalaya believes the wellness journey begins with a seed. It’s sewn at the ground level – within you. It germinates and sprouts forth as you nourish the capacity for joy and individual wellness blooms from you to those around you.

Planting the hope of wellness has been the root of everything we do for more than 85 years. Owned by the same founding family since we humbly began in 1930, Himalaya’s legacy now reaches more than 90 countries worldwide. Himalaya is the maker of award-winning formulas like LiverCare and StressCare, and our premier standalone herbs like Ashwagandha and Turmeric 95, which are natively grown from over 1,000 acres of privately-owned farmland or herbs wildcrafted over thousands of clean, green acres. We teach our farmers sustainable growing and harvesting, so they can give back to the soil that gives life. We advocate for women farmers and protect fair prices through fair trade farming partnerships.

Himalaya’s manufacturing facilities are GMP (Good Manufacturing Practices) certified and ISO 9001:2008 certified from NQA. Our R&D facility is GLP (Good Laboratory Practices) and GCP (Good Clinical Practices) certified, employs over 250 physicians and scientists, and is recognized by India’s Institute of Health Sciences as an approved PhD Center. Himalaya’s LEED® Gold Certified Americas Region headquarters are located in Sugar Land, Texas, and serve the US, Canada, Mexico, the Caribbean and Latin America.

Because our customers asked us long ago for purity and simplicity, Himalaya products are free from gluten, wheat, corn, soy, yeast and dairy. They’re also Non-GMO certified, vegan-friendly and contain no artificial fillers, binders or excipients. We offer USDA certified organic single herbs in additive-free caplets and capsules, and Himalaya Botanique personal care products with fresh botanicals and cold-pressed oils, free from over 400 synthetic ingredients. Himalaya has also been awarded ISO-14001:2004 certification of environmental management for our critical systems and procedures that control land, water and air pollution.

Himalaya and its founding family also care for farmers, educate children, have planted over 200,000 trees worldwide, support the survival of indigenous tribes, donate to local and regional causes, and continue to plant seeds of wellness for people and communities all over the world. We don’t just do it because our customers expect us to. We do it because it’s the right thing to do.

If wellness is truly the path to happiness, Himalaya believes we must all contribute to the wellness of people, the wellness of our environment, and the wellness of our communities. It’s an unwavering part of Himalaya’s fundamental mission: making the world well, one person at a time. At Himalaya Herbal Healthcare, we’re grateful for your consideration as we continue our shared, important mission. Visit us at www.himalayausa.com and join our journey. Help us keep planting the seeds of wellness that are making the world well, one person at a time.